We have several options for shipping your purchase. Packages ship from Michigan, USA.
If you order is needed by a certain date please contact us to see if this date is possible especially if the date is very near.
Your shipping will be determined based on weight and method of shipping you select at the checkout.
We offer USPS and UPS shipping options in ground/1st class, priority and overnight services. Feel free to contact us to get a time estimate if your gift is needed by a certain date.
Note that USPS Priority is not a "rush" shipping option. This option generally takes 2-4 days to arrive. We know their name for this service can seem deceiving. And in no way is your shipping time guaranteed as USPS and UPS do not always follow through on their estimates so we can not give refunds if they do not keep up their end of the deal. We process, make and ship as soon as humanely possible but sometimes USPS and UPS just do not have that same hard working time is of the essence mentality unfortunately.
Most NON personalized or made to order items can be shipped the next business day if ordered before Noon EST but we encourage customers to contact us if there is a time frame the items are needed in. Personalized and made to order items can take 2-4 business days to make and ship out. Please note we do not have a daily UPS pick up therefore UPS shipments may take up to 3 days to leave our location. We are not open weekends so production days do not include Saturday and Sundays as well as Holidays.
Once your order has been shipped you will receive an automated email from our website containing your tracking number. You can also log into your customer account anytime and check the status.
Please note, during holidays the USPS will not guarantee Express delivery (usually a 1-2 day service). Priority mail is typically a 3-5 delivery time. If sent via the USPS first class (economy rate), your package will generally arrive four to seven business days after it is shipped. The USPS has begun slowing some services and we will update this as soon as more information is available.
We work to process and ship you order as fast as possible. If you order a personalized item (engraved, beaded, uv printed), the order takes a few days to be shipped since it has to be made to your specifications. Even if you choose rush shipping, the item still needs to be made before it ships to you.
SENDING AS A GIFT
You can have your order shipped to any address within the United States as a gift. We send packing slips with our shipments with no pricing information so your gift recipient will only know who it came from not how much the purchase cost.
PACKAGING
Most items are shipped in either our signature kraft boxes with our logo on top or muslin gift bags with our logo. A few products come in their own special packaging from the manufacturers if not made by Kennebug.