Non-personalized items may be returned up to 30 days after they are received by you in unused/new condition. If you need to return a purchase, we ask that you contact us within 30 days for a return number via email.

If any reason you are not happy with your purchase, please contact us via email within 30 days of receipt with the order number and we will let you know how to return the item. We issue a full refund of the purchase price via the method you paid after the item has been received back to our studio.  All products returned to us are fully inspected prior to issuing a credit to your card to be sure they have not been worn or damaged. We do not accept any return that shows signs of wear or alteration, scratches or blemishes, or has been engraved or sized after you have received them.

Personalized items can only be returned if there has been an error on the part of Kennebug such as a misspelling or major defect in the product that was missed in the inspection process. Please be sure to check the personalization you have entered before you finish your order. We can not accept returns for items that customers have entered the incorrect personalization in the ordering process. We require that you contact us via email before you return an item. Please contact us with any questions. Jewelry sold by Generous Gems requires special precautions when being shipped.

To return any piece purchased from us you MUST follow these steps:

1. Email Kennebug Boutique at [email protected] with order number and reason for return of item within 10 days of receipt. 

2. Place inside its original box or packaging. Make sure to include all packaging, including any protective wrapping.

3. Include a copy of your invoice or a piece of paper with your order  number, name on order, and contact information.

4. After we confirm your return we will send further instructions to complete your return.

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